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Launch Your HCAHPS Scores With Realtime Measurement

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The HCAHPS process isn't just supposed to compare and inform about hospitals. The fact of the matter is that medicare has integrated the HCAHPS results into their worth based purchasing system, which directly joins hospital's reimbursement payments to their patient encounter scores. For most hospitals in the United States this represents between $300.000 and $2.000.000 annually in earnings received from medicare.

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As you can see, this isn't a trivial issue for hospital administration. The truth is that enhancing HCAHPS scores is a significant priority for healthcare organizations.

If your objective is to set your organization as"Hospital of Choice" in your area, it's vital that you establish a realtime patient satisfaction measurement program. This plan will allow you to incorporate patient satisfaction tracking into your daily interactions with patients. This way you will have the ability to find problems and implement adjustments before they can change your official HCAHPS scores.

To explain why this continuous measuring is so crucial, you have to understand that the HCAHPS procedure. This government endorsed survey tool is administered to a small sample of discharged patients who fulfill the approved HCAHPS criteria. The minimum acceptable sample size is just 300 patients per year.

Even though most organizations may transcend this sample size, it's clear that the amount of patients surveyed is relatively small compared to the total population of releases. Just a couple discontented patients that happen to fall in the sample can provoke a significant drop in the overall HCAHPs scores.

If you put your realtime satisfaction information at the hands of frontline supervisors, you're creating an exceptionally strong environment for constant improvement. Problems can be detected immediately and corrective steps can be opted in on the fly. A few hours after, your team will be verifying whether the measures have produced the desired response.

The idea of truly realtime measurement of patient satisfaction wasn't possible until quite recently. As a result of an innovative new technology hospitals can now track patient satisfaction easily and easily as part of the everyday in hospital routines. Patients answer fast polls by touching the display of the mobile"gustometer" using their fingers directly in their rooms. Since the entire survey process usually takes approximately a minute and a half, the use of the gustometer can be integrated into the standard day to day interactions with your patients. Once completed the questionnaire is automatically collected by the system's servers, tabulated and prepared for analysis.

More importantly the instrument incorporates a very sophisticated business intelligence program which will allow you to extract the maximum value from your survey data. You'll be able to contrast your customized profile questions with the outcomes of each valuation question. Additionally, it lets you accommodate your polls on the fly to structure your polls in a manner which guarantees high participation prices.